1. Our Commitment

We are committed to providing a transparent and fair shopping experience.

Each order is carefully inspected and handled with care before shipping. If any issue arises, our support team is always available to assist and find a reasonable solution.

2. Order Confirmation (Pre-Shipment Verification)

Before shipping, we may provide product photos or videos for confirmation, especially for visual or lifestyle products.

This ensures that customers are aware of the product condition and specifications before it is dispatched.

Once the customer confirms or the order proceeds to shipment, the order is considered final for fulfillment.

3. Order Cancellation

Orders can only be cancelled before processing or shipment.

Once an order has been processed or shipped, it cannot be cancelled under any circumstances.

We begin fulfillment quickly to ensure fast delivery times.

4. Refund Eligibility

We only offer refunds or compensation in the following cases:

  • The item arrives damaged or defective
  • The item is significantly different from the product description
  • The package is confirmed lost in transit by the shipping carrier
  • Functional failure due to product quality issues

In such cases, we may offer:

  • Replacement
  • Partial refund
  • Full refund (depending on case evaluation)

5. Non-Refundable Situations (Very Important)

We do not offer refunds or returns in the following cases:

  • Change of mind after purchase
  • Personal preference or subjective dissatisfaction
  • Buyer no longer wants the product after shipment
  • Incorrect order placed by the customer
  • Color/style expectations not matching personal preference after purchase
  • Delays caused by customs or logistics carriers
  • Any non-product-related reason after shipment

👉 Once an order has been shipped, it is considered final unless there is a verified product issue.

6. 3-Day Inspection Policy

After receiving your order, customers are required to inspect the product within 3 days of delivery.

If no issue is reported within this period, the product will be considered accepted and in good condition.

This helps ensure timely resolution of any potential product-related issues.

7. After-Sales Support

If your product has a genuine functional issue, we provide partial or full after-sales support depending on the situation, which may include:

  • Technical assistance
  • Replacement parts (if applicable)
  • Partial refund compensation
  • Product replacement (if necessary)

We always aim to resolve issues fairly and efficiently.

8. Return & Exchange Policy (Important Cross-Border Note)

Due to the high cost and complexity of international logistics, returns are not always required or recommended.

In most cases, we may offer solutions without requiring physical return of the product.

If a return or exchange is approved:

👉 The customer may be required to cover part of the shipping or logistics cost, depending on the case and destination country.

This is due to:

  • High international shipping fees
  • Customs handling costs
  • Cross-border logistics complexity

We appreciate your understanding.

9. Shipping-Related Issues

If your order is delayed, held at customs, or shows abnormal tracking status, please contact us immediately.

We will coordinate with the logistics provider to investigate and assist in resolving the issue.

10. Customer-Centered Resolution

We understand that each case is unique.

Even in situations not explicitly covered above, we encourage you to contact us. We will always review your case fairly and try to find a reasonable solution together.

Our goal is to ensure a positive and trustworthy shopping experience.

11. Refund Processing Time

Approved refunds will be processed within 5–10 business days, depending on your payment provider.

Refunds will be issued to the original payment method.

12. Contact Us

📧 [email protected]
Response time: 24–48 hours